Shipping

All shipping is done through FedEx or UPS overnight express. We ship using professional live animal insulated boxes with heat or cool packs as needed. The packages typically arrive between 10:00am and 12:00pm unless you live in a more rural area, then the package will arrive by 4:00pm. Shipping temperatures must be between above 35 degrees and below 95 degrees in both locations.

We ship Tuesdays and Wednesdays, we can make arrangements to ship out on Monday as well with enough notice. We typically do not ship same day as order. After you place your order we will send an email to confirm shipping address make shipment arrangements, we need to make sure arrival day works and someone will be home to accept the shipment.

Please note: We are located in the Northern US so typically shipping between November 20th through March 1st is very tricky as most days are below freezing. If you place an order when weather is not acceptable for shipping we will hold the turtles until weather allows.

Live Arrival and Health Guarantee

We offer a live arrival and 48 health guarantee on all of of our turtles that arrive on time and with first delivery attempt. If the case a turtle arrives dead, we need to be notified within 2 hours of package being delivered. We will require pictures of the turtle and the package when we are notified. The 48 hour health guarantee give the turtles enough time to settle in and adjust and for you to monitor them. In both cases we will replace the turtles, you just need to pay shipping or a refund can be given for the turtle if replacement is not wanted or we can not replace.

Live arrival and Health guarantee are VOID if any of the following:

If shipping to a HUB package must be picked up within 4 hours of arrival time

If there are delivery delays due to someone not being home on first delivery attempt

If you provide an incorrect shipping address