Live arrival and health guarantee
We offer a live arrival and 48 health guarantee on all of of our turtles that arrive on time and with first delivery attempt. If the case a turtle arrives dead, we need to be notified within 2 hours of package being delivered. We will require pictures of the turtle and the package when we are notified. The 48 hour health guarantee give the turtles enough time to settle in and adjust and for you to monitor them. In both cases we will replace the turtles, you just need to pay shipping or a refund can be given for the turtle if replacement is not wanted or we can not replace.
Live arrival and Health guarantee are VOID if any of the following:
- If shipping to a HUB package must be picked up within 4 hours of arrival time.
- If there are delivery delays due to someone not being home on first delivery attempt.
- If you provide an incorrect shipping address.
Terms and Conditions
Turtles under 4” are to be sold for educational, scientific, research, export or exhibition purposes only, they are not to be sold as pets.
Please know your local and state laws, we will not willingly ship to areas where the species is not legal. We try our best to keep up with the laws but many states or even cites can make changes to the laws and the general public do not know. So please do your research and make sure the species are purchasing is legal where you live.